Return policy

  • Due to hygiene reasons, we do not offer any returns on underwear product except the items are damaged, incorrect style or color sent. We will replace you a new piece or full refund if the item is out of stock.
  • Returns must be made within 14 days from the delivery date
  • Products must be unworn and unwashed
  • Products must have all original Up&Under tags attached

Exchange policy

  • We will gladly replace defective or damaged items with same size and color choice as long as they are still available. In the event that we are sold out, you will receive a refund.
  • Exchanges must be made within 14 days from the delivery date

How to return or request for an exchange

  • Send an e-mail to upandunderbrand@gmail.com or Line message to “@upandunder_brand”
  • Please return your items in the same condition as it was received in a securely sealed parcel